FAQ2018-12-05T15:40:20+02:00

FAQ

 

Any questions?

Just browse through our FAQ catalog. If the desired content is not there, do not hesitate to contact us.

We are happy to answer your request via email at hotel@imlauer.com or via telephone on Tel: +43 (662) 88 99 20

We are always happy to be helpful.

Do you offer charging for electric cars?2018-12-14T12:36:20+02:00

Yes we do. For our guest who are paying the parking fee the charging is complimentary.

Is there a minibar in the room?2018-12-14T10:19:03+02:00

Yes, every room is equipped with a minibar on an additional cost.

Do you also offer lactose-free and gluten-free products?2018-12-10T13:47:01+02:00

On request, we are happy to offer lactose- and gluten-free products.

Does the hotel have a restaurant?2018-12-10T13:45:43+02:00

There is our famous Braurestaurant which opens every day from 11am to 11pm.

Can I also have breakfast as an external guest?2018-12-14T10:22:33+02:00

Yes, it is also possible on the below mentioned terms.

When is the breakfast served?2018-12-14T10:24:50+02:00

It is served daily from 6:30 till 10:00am.

Is breakfast included in the price?2018-12-14T10:26:18+02:00

Please check your confirmation. If it is not included our buffet can be booked for an additional charge of EUR 14,00 for adults and EUR 7,00 for children.

How long does it take to get to the outlet center or to Europark?2018-12-10T13:39:00+02:00

The Designer Outlet Salzburg is located directly on the A1 motorway and can be reached in 15-20 minutes by car.
The EUROPARK is located directly on the outskirts of Salzburg and is easily accessible by all means of transport. From our hotel you drive about 20 minutes, or by bus about 25-30 minutes.

How far is the exhibition center Messe Salzburg?2018-12-14T10:28:43+02:00

It is 20 minutes from the hotel. You can go there by bus line number 1. The nearest stop is 200m from the hotel.

How far ist the Congress Center?2018-12-14T10:30:12+02:00

It is 200 meters away from our hotel.

How far is the old town from the hotel?2018-12-10T13:28:48+02:00

The old town of Salzburg can be reached within a 10-15 minute walk through the Mirabell Garden.

Is there a supermarket / pharmacy nearby?2018-12-14T12:12:13+02:00

In the vicinity there are two supermarkets. The pharmacy is located in Elisabethstraße and is just a two minute walk from the hotel. Opening hours can be requested at the reception.

Do you have air conditioning in the hotel / restaurant?2018-12-10T13:26:31+02:00

Our restaurant and all rooms have air conditioning.

Do you offer allergy-free bed linen?2018-12-14T12:13:47+02:00

Yes, you can get your desired bed linen on request

Do you have rooms with connecting doors?2018-12-14T12:14:53+02:00

No, we would be more than glad to reserve two rooms next to each other on request.

Are dogs allowed in the hotel?2018-12-14T12:16:00+02:00

Yes, pets are allowed. The surcharge is EUR 10,00 per pet and night.

Is your Hotel children-friendly?2018-12-10T13:17:26+02:00

We are a children-friendly Hotel.

Can we read our usual newspapers with you?2018-12-10T13:14:23+02:00

We offer a free selection of Austrian newspapers in our restaurant. International press can be bought nearby.

Can I smoke in the hotel? Is there a special smoking area?2018-12-10T13:13:12+02:00

We are a smoke-free hotel. Smoking is not allowed in our hotel.

Is there WIFI in the hotel and how much does it cost?2018-12-10T13:11:54+02:00

Wi-Fi is available throughout the hotel and in every room. It is complimentary.

Is there a parking place?2018-12-14T12:18:06+02:00

We have parking spaces directly behind our hotel in the Humboldtstraße. The price is EUR 14,00 per night.

Do I need an ID/ passport for Check-In?2018-12-14T12:20:13+02:00

For Austrian/ EU citizens – ID or passport is required – non EU citizens – passport is required

Is there a possibility to order a transfer? What does it cost?2018-12-10T13:06:51+02:00

We are happy to assist you with organizing a transfer. Please ask our reception team.

How long is the reception open?2018-12-10T13:05:18+02:00

Our reception team is happy assist you 24 hours.

How far is the nearest train station?2018-12-14T12:21:00+02:00

It is about 500m from the hotel.

How far is the nearest airport?2018-12-10T13:02:21+02:00

Salzburg – Wolfgang Amadeus Mozart – 5 km. There is a direct bus connection.

What is the easiest way to get to the Hotel Imlauer & Bräu?2018-12-10T13:00:20+02:00

The nearest bus stop is “Kiesel” (lines 1,3,5,6,25). The airport bus (line 2) also stops here.

Can I leave my suitcases if I arrive earlier or want to leave late?2018-12-10T12:59:20+02:00

Yes, we offer a locked luggage depot.

Is there the possibility of a late check-out?2018-12-14T12:21:57+02:00

The room can be kept until 11:00am on the day of departure. A late departure is possible upon availability and at an extra cost.

What are the Check-In and Check-Out times?2018-12-14T12:24:09+02:00

Check-In from 3:00 pm on | Check-Out by 11:00 am

What types of payment do you accept?2018-12-10T12:52:31+02:00

We accept cash, debit card, Visa Card, Mastercard, American Express, Diners Club and JCB.

Do I need a credit card for the booking? What are my credit card details required for? Are these protected?2018-12-10T12:50:31+02:00

Yes, we need the credit card details as a guarantee or to pay for the booking on promotional rates. If a credit card is deposited we guarantee to hold your reservation until your arrival.
At check-in you can then decide if you want to pay for your reservation in cash or by credit card, if it has not already been paid in advance.

If you do not want to send your credit card information through the Internet, you can fax them.

Our hotel is PCI verified, ensuring your privacy.
Further information at: https://imlauer.com/datenschutz/

What options do I have if I do not have a credit card?2018-12-10T12:48:08+02:00

If you do not have a credit card, you can pay by prepayment. For more information, please call or e-mail the hotel.

What is an authorization?2018-12-10T12:46:57+02:00

For a pre-authorization, the card-issuing bank will do a reservation on your credit card. This means that your credit card will not be charged effectively.
However, you cannot dispose of the reserved amount for a certain duration. This procedure, for example, serves the hotel as payment security.

Is it necessary to pay a deposit to secure the booking?2018-12-10T12:45:37+02:00

No, a credit card is enough to secure.

Cancellation without penalties?2018-12-10T12:44:34+02:00

If you wish to change or cancel your reservation, this must be done within the stated cancellation period. The cancellation policy can be found on the booking confirmation. Please feel free to contact our reservation department for inquiries.
If you have failed to cancel your reservation in the requested time frame, the hotel will charge you the first night. Please note that our hotel offers different rates and therefore different cancellation conditions.
No Show charges will be charged to the credit card provided by you at the booking.

Where can I exchange money?2018-06-01T11:27:54+02:00

The closest bank is the Sparkasse or the Bawag (approx 3 minutes of walk)

Could you recommend a good restaurant nearby?2018-06-01T11:25:18+02:00

We could recommend our Braurestaurant with beer garden (depends on the weather), Sky Bar & Restaurant, Pitterkeller

Can I store my luggage at the hotel?2018-12-14T12:28:45+02:00

Yes, we offer a locked and complimentary luggage depot.

Can I reserve a Parking lot?2018-12-14T12:30:06+02:00

No, it is not possible and due to availability.

Do you sell the Salzburg Card?2018-06-01T11:14:31+02:00

Yes, we do. You can purchase them at the reception desk.

How much is the breakfast?2018-12-14T12:32:07+02:00

It is EUR 14,00 per adult and EUR 7,00 per child and day.

How much is the parking?2018-12-14T12:33:37+02:00

EUR 14,00 per night (day of arrival and departure is included)