{"id":7161,"date":"2019-10-15T07:10:44","date_gmt":"2019-10-15T07:10:44","guid":{"rendered":"https:\/\/imlauer.com\/hotel-imlauer-salzburg\/index.php\/important-to-know\/"},"modified":"2026-04-09T06:36:26","modified_gmt":"2026-04-09T06:36:26","slug":"important-to-know","status":"publish","type":"page","link":"https:\/\/imlauer.com\/hotel-imlauer-salzburg\/important-to-know\/?lang=en","title":{"rendered":"Important to know"},"content":{"rendered":"

<\/a><\/span><\/div><\/div><\/div><\/div><\/div>
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FAQ<\/h1>\n<\/div>
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Do you have any questions about your stay in Salzburg? Simply browse through our \u201cImportant to know\u201d section. In this FAQ catalog you will find the most important key data about the IMLAUER Hotel Pitter. If you cannot find what you are looking for, please do not hesitate to contact us. <\/p>\n

We will also be happy to answer your inquiry by email at hotel@imlauer.com<\/a>
\nor by telephone on +43 (0) 662 88 99 20<\/a><\/p>\n

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We are always happy to be helpful.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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SELECTION OF TOPICS<\/span><\/h2>\n<\/div>
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Arrival<\/h2><\/a><\/div><\/div><\/div>
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Departure<\/h2><\/a><\/div><\/div><\/div>
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In the Hotel<\/h2><\/a><\/div><\/div><\/div>
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Next to the Hotel<\/h2><\/a><\/div><\/div><\/div>
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Culinary<\/h2><\/a><\/div><\/div><\/div>
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Arrival<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Can you charge an electric vehicle?<\/span><\/a><\/h4><\/div>
\n
\n

We offer you 3 e-charging stations, where you may charge your car for 0.45 \u20ac\/kWh.<\/strong> A reservation of an e-charging station is not possible.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a parking place?<br><br> <\/span><\/a><\/h4><\/div>
\n
\n

We have parking spaces directly behind our hotel in the Humboldtstra\u00dfe. The price is EUR 20.00 per night.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need an ID\/passport for Check-In?<\/span><\/a><\/h4><\/div>
\n
\n

In Austria\/ EU citizens – identification requirement through identity card or passport<\/p>\n

Non-EU citizens – identification requirement through passport<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a possibility to order a transfer? What does it cost?<br> <\/span><\/a><\/h4><\/div>
\n
\n

We are happy to assist you with organizing a transfer. Please ask our reception team. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is the reception working?<\/span><\/a><\/h4><\/div>
\n
\n

Our reception team is happy assist you 24 hours.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the easiest way to get to the Hotel Imlauer & Br\u00e4u?<\/span><\/a><\/h4><\/div>
\n
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The nearest bus stop is \u201cKiesel\u201d (lines 1,3,5,6,25). The airport bus (line 2) also stops here. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I leave my suitcases if i arrive earlier or want to leave late?<\/span><\/a><\/h4><\/div>
\n
\n

Yes, we offer a locked luggage depot.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I store my luggage at the hotel?<\/span><\/a><\/h4><\/div>
\n
\n

Yes, this is free of charge for hotel guests<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the Check-In and Check-Out times?<\/span><\/a><\/h4><\/div>
\n
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Check-In from 3:00 pm on | Check-Out by 11:00 am <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can i reserve a Parking lot?<\/span><\/a><\/h4><\/div>
\n
\n

No, it is not possible and due to availability.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How much is the parking?<\/span><\/a><\/h4><\/div>
\n
\n

EUR 20.00 per night (day of arrival and departure is included)<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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Departure<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Can I leave my suitcases if i arrive earlier or want to leave late?<\/span><\/a><\/h4><\/div>
\n

Yes, we offer a locked luggage depot.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there the possibility of a late check-out?<\/span><\/a><\/h4><\/div>
\n

The room can be kept until 11:00am on the day of departure. A late departure is possible upon availability and at an extra cost.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the Check-In and Check-Out times?<\/span><\/a><\/h4><\/div>
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Check-In from 3:00 pm on | Check-Out by 11:00 am<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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In the Hotel<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Is there a minibar in the room?<\/span><\/a><\/h4><\/div>
\n

Yes, every room is equipped with a minibar on an additional cost.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does the hotel have a restaurant?<\/span><\/a><\/h4><\/div>
\n

Our team in the hotel’s own IMLAUER brewery restaurant looks forward to spoiling you with culinary delights from 11:00 to 23:00. Enjoy beer culture and home-style cooking at the highest level.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is breakfast included in the price?<\/span><\/a><\/h4><\/div>
\n

Breakfast costs \u20ac 25.00 per adult per day and \u20ac 12.50 for children up to 12 years per day; children up to 6 years have breakfast free of charge.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you have air conditioning in the hotel\/restaurant?<\/span><\/a><\/h4><\/div>
\n

Our restaurant and all rooms have air conditioning.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you offer allergy-free bed linen?<\/span><\/a><\/h4><\/div>
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Yes, you can get your desired bed linen on request<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you have rooms with connecting doors?<\/span><\/a><\/h4><\/div>
\n

No, we would be more than glad to reserve two rooms next to each other on request.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are dogs allowed?<\/span><\/a><\/h4><\/div>
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Dogs are allowed in our hotel. All other pets have to stay at home. Per night and per dog we charge \u20ac 25,-. This includes a blanket and a bowl for your dog for the duration of your stay.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is your Hotel children-friendly?<\/span><\/a><\/h4><\/div>
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We are a children-friendly Hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can we read our usual newspapers with you?<\/span><\/a><\/h4><\/div>
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We offer a free selection of Austrian newspapers in our restaurant. International press can be bought nearby.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I smoke in the hotel? Is there a special smoking area? <\/span><\/a><\/h4><\/div>
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We are a smoke-free hotel. Smoking is not allowed in our hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there WIFI in the hotel and how much does it cost?<\/span><\/a><\/h4><\/div>
\n

Wi-Fi is available throughout the hotel and in every room. It is complimentary.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is the reception working?<\/span><\/a><\/h4><\/div>
\n

Our reception team is happy assist you 24 hours.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What type of payment do you accept?<\/span><\/a><\/h4><\/div>
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We accept cash, debit card, Visa Card, Mastercard, American Express, Diners Club and JCB.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need a credit card for booking? What are my credit card details needed for? Are they protected? <\/span><\/a><\/h4><\/div>
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Yes, we need the credit card details as a guarantee or to pay for the booking in the case of promotional rates. If a credit card is on file, we guarantee to hold your booking until your arrival. At check-in you can then decide whether you want to pay for your booking in cash or by credit card, if it has not already been paid for in advance.<\/p>\n

If you do not want to send your credit card information through the Internet, you can fax them.<\/p>\n

Our hotel is PCI verified and thus ensures the protection of your data.<\/p>\n

Further information at: https:\/\/imlauer.com\/datenschutz\/<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What options do I have if I do not have a credit card?<\/span><\/a><\/h4><\/div>
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If you do not have a credit card, you can pay by prepayment. For more information, please call or e-mail the hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is a pre-authorization?<\/span><\/a><\/h4><\/div>
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With a pre-authorization, an amount is reserved on your credit card by the card-issuing bank. This means that your credit card is not actually charged.
\nHowever, you cannot dispose of the reserved amount for a certain period of time.
\nThis procedure serves as payment security for the hotel, for example.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it necessary to pay a deposit to secure the booking?<\/span><\/a><\/h4><\/div>
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No, a credit card is enough to secure.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Cancellation without penalties?<\/span><\/a><\/h4><\/div>
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If you wish to change or cancel your reservation, this must be done within the stated cancellation period. The cancellation policy can be found on the booking confirmation. Please feel free to contact our reservation department for inquiries. <\/p>\n

If you have failed to cancel your reservation in the requested time frame, the hotel will charge you the first night. Please note that our hotel offers different rates and therefore different cancellation conditions. <\/p>\n

\u201cno-show\u201d fees will be charged to the credit card you provided for guarantee.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I exchange money?<\/span><\/a><\/h4><\/div>
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The closest bank is the Sparkasse or the Bawag (approx 3 minutes of walk)<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I store my luggage at the hotel?<\/span><\/a><\/h4><\/div>
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Yes, this is free of charge for hotel guests<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you sell the Salzburg Card?<\/span><\/a><\/h4><\/div>
\n

Yes, we do. You can purchase them at the reception desk.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Near the Hotel<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>How long does it take to get to the outlet center or the Europark?<\/span><\/a><\/h4><\/div>
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The Designer Outlet Salzburg is located directly on the A1 motorway and can be reached in 15-20 minutes by car. <\/p>\n

The EUROPARK is located directly on the outskirts of Salzburg and is easily accessible by all means of transport. From our hotel you drive about 20 minutes, or by bus about 25-30 minutes.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is the exhibition center Messe Salzburg?<\/span><\/a><\/h4><\/div>
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It is 20 minutes from the hotel. You can go there by bus line number 1. The nearest stop is 200m from the hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is the Congress Center?<\/span><\/a><\/h4><\/div>
\n

It is 200 meters away from our hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is the old town from the hotel?<\/span><\/a><\/h4><\/div>
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The old town of Salzburg can be reached within a 10-15 minute walk through the Mirabell Garden.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a supermarket \/ pharmacy nearby?<\/span><\/a><\/h4><\/div>
\n

In the vicinity there are two supermarkets. The pharmacy is located in Elisabethstra\u00dfe and is just a two minute walk from the hotel. Opening hours can be requested at the reception.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is the nearest train station?<\/span><\/a><\/h4><\/div>
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It is about 500m from the hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How fast is the nearest airport?<\/span><\/a><\/h4><\/div>
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You can reach Salzburg Airport in approx. 25 minutes (15 stops) with the trolleybus line 2 from the nearby „Kiesel“ stop.<\/p>\n

A cab ride from the hotel to the airport costs approx. \u20ac 15.00 and takes 15-20 minutes, depending on traffic.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
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Culinary<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Do you also offer lactose-free and gluten-free products?<\/span><\/a><\/h4><\/div>
\n

On request, we are happy to offer lactose- and gluten-free products.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does the hotel have a restaurant?<\/span><\/a><\/h4><\/div>
\n

There is our famous Braurestaurant which opens every day from 11am to 11pm.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to join the breakfast buffet as an external guest?<\/span><\/a><\/h4><\/div>
\n

Yes, it is possible for out-of-home guests to enjoy our breakfast under the conditions listed below. Please make a reservation in advance.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>When is the breakfast served?<\/span><\/a><\/h4><\/div>
\n

It is served daily from 6:30 till 10:00am.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Could you recommend a good restaurant nearby?<\/span><\/a><\/h4><\/div>
\n

We recommend the IMLAUER brewery restaurant, IMLAUER Sky Bar & Restaurant and the PitterKeller.<\/p>\n

In the IMLAUER brewery restaurant you can enjoy beer culture and home-style cooking at the highest level.<\/p>\n

In the IMLAUER Sky Bar & Restaurant you can experience culinary delights with an incomparable view of Salzburg’s old town and the mountains.<\/p>\n

In the PitterKeller restaurant we serve you traditional delicacies from the region in a rustic cozy atmosphere.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How much is the breakfast?<\/span><\/a><\/h4><\/div>
\n

Breakfast costs \u20ac 25.00 per adult per day and \u20ac 12.50 for children up to 12 years per day; children up to 6 years have breakfast free of charge.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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