{"id":549,"date":"2025-02-03T11:45:39","date_gmt":"2025-02-03T11:45:39","guid":{"rendered":"https:\/\/imlauer.com\/hotel-imlauer-wien\/index.php\/important-to-know\/"},"modified":"2026-09-15T08:22:58","modified_gmt":"2026-09-15T08:22:58","slug":"important-to-know","status":"publish","type":"page","link":"https:\/\/imlauer.com\/hotel-imlauer-wien\/important-to-know\/?lang=en","title":{"rendered":"Important to know"},"content":{"rendered":"

<\/a><\/span><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>

FAQ<\/h1>\n<\/div>
<\/div>
<\/div><\/div>
<\/div>

Any questions?
Just browse through our FAQ catalog. If the desired content is not there, do not hesitate to contact us. <\/p>\n

We are happy to answer your request via email at hotel.wien@imlauer.com<\/a> or via telephone on
+43 1 211 40 0<\/a><\/p>\n

\n

We are always happy to be helpful.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

SELECTION OF TOPICS<\/span><\/h2>\n<\/div>
\"\"<\/div>

Arrival<\/h2><\/a><\/div><\/div><\/div>
\"\"<\/div>

Departure<\/h2><\/a><\/div><\/div><\/div>
\"\"<\/div>

In the Hotel<\/h2><\/a><\/div><\/div><\/div>
\"\"<\/div>

Next to the Hotel<\/h2><\/a><\/div><\/div><\/div>
\"\"<\/div>

Fitness<\/h2><\/a><\/div><\/div><\/div>
\"\"<\/div>

Culinary<\/h2><\/a><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
\"\"<\/div>

Arrival<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>What is a pre-authorization?<\/span><\/a><\/h4><\/div>
Has a so-called pre-authorization (reservation) been placed on your credit card? To avoid potential missunderstandings, please note the following points.
A pre-authorization is when an amount is reserved on your credit card by the card-issuing bank.
This means that your credit card has not actually been charged! However, the reserved amount will not be available to you for a certain period of time. This procedure serves to guarantee a merchant or hotel, for example, that sufficient credit is available for payment.<\/div><\/div><\/div>

<\/i><\/i><\/span>What options do i have, if I don't have a credit card?<\/span><\/a><\/h4><\/div>
If you don\u2019t own a credit card you can kindly do the payment by bank transfer.
For further information please contact the hotel per telephone or e-mail.<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need a credit card for booking? What are my credit card details needed for? Are they protected? <\/span><\/a><\/h4><\/div>
\n

Yes, we need the credit card information as a guarantee or to pay for the booking for promotional rates.
If a credit card is deposited, we guarantee to hold your booking until your arrival. When you check in, you can decide wheter you want to pay for your booking in cash or by credit card, unless it has already been paid for in advance.<\/p>\n

If you do not want to send your credit card information over the internet you can also send it to us by fax or telephone.<\/p>\n

Our hotel is PCI verified and thus ensures the protection of your data.<\/p>\n

More information: https:\/\/imlauer.com\/en\/privacy-policy\/<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it allowed to do the Check In if the age is under 18?<\/span><\/a><\/h4><\/div>
Yes, teens are allowed to check in if they are minimum 16 years old.
They will need also a confirmation from their parents.<\/div><\/div><\/div>

<\/i><\/i><\/span>Which is the nearest train station? How do I go to the from there? <\/span><\/a><\/h4><\/div>
\n

The nearest trainstation is Vienna Hauptbahnhof<\/strong> (Main train station)
This trainstation is connected with the metro line U1 (red line), which you can take directly till \u201cNestroyplatz<\/strong>\u201d.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to store the luggage after check out\/before check in at the hotel?<\/span><\/a><\/h4><\/div>
\n

Yes! You can kindly leave your bags at the hotel for free.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a bellboy or porterservice at the hotel?<\/span><\/a><\/h4><\/div>
No, unfortunately we do not offer porterage at the hotel.<\/div><\/div><\/div>

<\/i><\/i><\/span>When can i get to my room?<\/span><\/a><\/h4><\/div>
Check In is possible from 3 p.m. If your room will be ready earlier, you can kindly check in before 3 p.m.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to organize a transfer from the aiport? How much does it cost? <\/span><\/a><\/h4><\/div>
\n

Gladly we\u2019ll organize the pick up from the airport for you.
You can choose between:<\/p>\n

A normal car (max. 4persons) EUR 49.00<\/p>\n

A bus (max. 8 persons) EUR 80.00<\/p>\n

The prices apply per vehicle.<\/p>\n

For the booking do not hesitate to contact us per telephone or per E-Mail.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do i need a passport at the check in?<\/span><\/a><\/h4><\/div>
In Austria people are obliged to have a personal ID.
EU-Citizens \u2013 they just need a valid personal ID or passport.
NON EU-Citizens \u2013 they will need a valid passport.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a Garage at the hotel? How much does it cost? <\/span><\/a><\/h4><\/div>
\n

Private parking places are available at the hotel and cost EUR 26 per day. (Reservation is not necessary.)<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
\"\"<\/div>

Departure<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>When is the check out time? Is it possible to keep my room longer on the day of depature? <\/span><\/a><\/h4><\/div>
\n

Your room can be hold until 12 o\u2019clock.
A late check out is possible upon availibility and with charges <\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to organize a transfer from the aiport? How much does it cost? <\/span><\/a><\/h4><\/div>
\n

Gladly we\u2019ll organize the pick up from the airport for you.
You can choose between:<\/p>\n

A normal car (max. 4persons) EUR 49.00<\/p>\n

A bus (max. 8 persons) EUR 80.00<\/p>\n

The prices apply per vehicle.<\/p>\n

For the booking do not hesitate to contact us per telephone or per E-Mail.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
\"\"<\/div>

In the Hotel<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Is it possible to use WIFI in the room?<\/span><\/a><\/h4><\/div>
\n

WIFI is usable for free in the whole hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I exchange money?<\/span><\/a><\/h4><\/div>
\n

You can do an exchange at the front desk or at the next exchange store.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I change or cancel my booking any time?<\/span><\/a><\/h4><\/div>
If you want to change or cancel your booking, you have to do that within the specified cancellation period. In your booking confirmation you will find all the information regarding our cancellation policy.
You are welcome to contact our reservation department for canellation or change requests. <\/p>\n

If you fail to cancel your reservation within the required time, the hotel will charge you for the first night.
Please note that our hotel offers different rates and therefore different cancellation conditions.<\/p>\n

\u201cno-show\u201d fees will be charged to the credit card you provided for guarantee.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it allowed to smoke in the hotel area? Are there smoking rooms? <\/span><\/a><\/h4><\/div>
No, smoking is prohibited in the whole hotel. Smoking rooms are not available.
On the balconys and terraces, which are combined with the rooms, smoking is also forbidden. <\/p>\n

Next to the front desk on the ground floor we have a small garden where smoking is allowed.<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I have dinner at the Hotel?<\/span><\/a><\/h4><\/div>
In our hotel bar you have the possibility to get smaller snacks until 12p.m.<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there handicapped rooms available at the hotel?<\/span><\/a><\/h4><\/div>
\n

Please contact the hotel directly in order to be able to meet your needs.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a babysitter service in the hotel?<\/span><\/a><\/h4><\/div>
No, we don\u2019t offer a babysitter service, but we can kindly help with the organization.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the tap water drinkable?<\/span><\/a><\/h4><\/div>
Yes, the Viennese tap water comes directly from the mountains Schneeberg, Rax, Schneealpe and Hochschwab areas via two high spring pipes and supplies 400.000 m\u00b3 of fresh spring water daily.<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is the reception working?<\/span><\/a><\/h4><\/div>
Our front desk is working 24 hours.<\/div><\/div><\/div>

<\/i><\/i><\/span>Are dogs allowed?<\/span><\/a><\/h4><\/div>
\n

Yes, dogs are welcome.
There is a surcharge of EUR 15,- per dog and night.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do the hotel offer concierge service?<\/span><\/a><\/h4><\/div>
At the hotel you have the possibility to buy tickets for several sighteeing tours and concerts.<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>
\"\"<\/div>

Near the Hotel<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Is there a supermarket\/a pharmacy in the neighborhood?<\/span><\/a><\/h4><\/div>
Next to the hotel threre are 3 supermarkets. (Billa, Hofer, Spar) <\/p>\n

The next pharmacy is called \u201cB\u00e4renapotheke\u201d and is located at Taborstra\u00dfe 26. (3 minutes)
For opening times you can ask our front desk.<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the next ATM?<\/span><\/a><\/h4><\/div>
\n

On Taborstra\u00dfe 26, next to Erste Bank.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
\"\"<\/div>

Fitness<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Is there free access for sauna and gym?<\/span><\/a><\/h4><\/div>
\n

Our guests have free access to sauna and gym.
For information about opening times and use please ask the front desk.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
\"\"<\/div>

Culinary<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Are there lactose- and gluten-free products at the breakfast buffet?<\/span><\/a><\/h4><\/div>
\n

Yes! Our breakfast buffet includes also dairy free products.
Gluten free bread is kindly possible on inquiry. <\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I have dinner at the Hotel?<\/span><\/a><\/h4><\/div>
\n

In our hotel bar you have the possibility to get smaller snacks until 12p.m.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the tap water drinkable?<\/span><\/a><\/h4><\/div>
\n

Yes, the Viennese tap water comes directly from the mountains Schneeberg, Rax, Schneealpe and Hochschwab areas via two high spring pipes and supplies 400.000 m\u00b3 of fresh spring water daily. <\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to join the breakfast buffet as an external guest?<\/span><\/a><\/h4><\/div>
Yes! We kindly offer breakfast also for our external guests.<\/div><\/div><\/div>

<\/i><\/i><\/span>How much is the breakfast?<\/span><\/a><\/h4><\/div>
\n

Our extensive breakfast buffet costs \u20ac26 for adults and \u20ac13 for children 11 and under, per person per day.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-549","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/pages\/549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/comments?post=549"}],"version-history":[{"count":12,"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/pages\/549\/revisions"}],"predecessor-version":[{"id":3096,"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/pages\/549\/revisions\/3096"}],"wp:attachment":[{"href":"https:\/\/imlauer.com\/hotel-imlauer-wien\/wp-json\/wp\/v2\/media?parent=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}