{"id":549,"date":"2025-02-03T11:45:39","date_gmt":"2025-02-03T11:45:39","guid":{"rendered":"https:\/\/imlauer.com\/hotel-imlauer-wien\/index.php\/important-to-know\/"},"modified":"2025-08-26T07:48:03","modified_gmt":"2025-08-26T07:48:03","slug":"important-to-know","status":"publish","type":"page","link":"https:\/\/imlauer.com\/hotel-imlauer-wien\/important-to-know\/?lang=en","title":{"rendered":"Important to know"},"content":{"rendered":"

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FAQ<\/h1>\n<\/div>
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Do you have any questions? Simply browse through our FAQ catalog. If you cannot find what you are looking for, please do not hesitate to contact us. <\/p>\n

We will also be happy to answer your inquiry by email at hotel.wien@imlauer.com<\/a>
\nor by telephone on +43 1 211 40 0<\/a><\/p>\n

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We are always happy to be helpful.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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SELECTION OF TOPICS<\/span><\/h2>\n<\/div>
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Arrival<\/h2><\/a><\/div><\/div><\/div>
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Departure<\/h2><\/a><\/div><\/div><\/div>
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In the Hotel<\/h2><\/a><\/div><\/div><\/div>
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Next to the Hotel<\/h2><\/a><\/div><\/div><\/div>
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Fitness<\/h2><\/a><\/div><\/div><\/div>
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Culinary<\/h2><\/a><\/div><\/div><\/div>
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Arrival<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>What is a pre-authorization?<\/span><\/a><\/h4><\/div>
With a pre-authorization, an amount is reserved on your credit card by the card-issuing bank. This means that your credit card is not actually charged.
\nHowever, you cannot dispose of the reserved amount for a certain period of time.
\nThis procedure serves as payment security for the hotel, for example.<\/div><\/div><\/div>

<\/i><\/i><\/span>What options do i have, if I don't have a credit card?<\/span><\/a><\/h4><\/div>
If you do not have a credit card, you can also pay in advance.
\nFor further information, please contact the hotel by telephone or e-mail.<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need a credit card for booking? What are my credit card details needed for? Are they protected? <\/span><\/a><\/h4><\/div>
\n

Yes, we need the credit card details as a guarantee or to pay for the booking in case of promotional rates.
\nIf a credit card is on file, we guarantee to hold your booking until your arrival.
\nAt check-in you can then decide whether you want to pay for your booking in cash or by credit card, unless it has already been paid for in advance.<\/p>\n

If you do not want to send your credit card details over the Internet, you can also send them to us by fax or telephone.<\/p>\n

Our hotel is PCI verified and thus guarantees the protection of your data.<\/p>\n

Further information at: https:\/\/imlauer.com\/datenschutz\/<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it allowed to do the Check In if the age is under 18?<\/span><\/a><\/h4><\/div>
Yes, teens are allowed to check in if they are minimum 16 years old.
They will need also a confirmation from their parents.<\/div><\/div><\/div>

<\/i><\/i><\/span>Which is the nearest train station? How do I go to the from there? <\/span><\/a><\/h4><\/div>
\n

The closest train station is Vienna Central Station<\/strong>.
\nThis is directly connected to our closest subway station „Nestroyplatz“<\/strong> on the U1 line (red line).<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to store the luggage after check out\/before check in at the hotel?<\/span><\/a><\/h4><\/div>
\n

Yes! You can kindly leave your bags at the hotel for free.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a bellboy or porterservice at the hotel?<\/span><\/a><\/h4><\/div>
No, unfortunately we do not offer porterage at the hotel.<\/div><\/div><\/div>

<\/i><\/i><\/span>When can i get to my room?<\/span><\/a><\/h4><\/div>
Check In is possible from 3 p.m. If your room will be ready earlier, you can kindly check in before 3 p.m.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to organize a transfer from the aiport? How much does it cost? <\/span><\/a><\/h4><\/div>
\n

We will be happy to help you organize a transfer.
\nYou can choose between the following vehicles:<\/p>\n

A car for a maximum of 4 people EUR 49.00<\/p>\n

A bus for a maximum of 7 people EUR 80.00<\/p>\n

The prices are per vehicle.<\/p>\n

To make a booking, please let us know by phone or e-mail.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do i need a passport at the check in?<\/span><\/a><\/h4><\/div>
In Austria, identification is mandatory.
\nEU citizens – require a valid identity card or passport
\nNON-EU citizens – a passport is required<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a Garage at the hotel? How much does it cost? <\/span><\/a><\/h4><\/div>
\n

Private parking places are available at the hotel and cost EUR 26 per day. (Reservation is not necessary.)<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Departure<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>When is the check out time? Is it possible to keep my room longer on the day of depature? <\/span><\/a><\/h4><\/div>
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Your room can be hold until 12 o\u2019clock.
A late check out is possible upon availibility and with charges<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to organize a transfer from the aiport? How much does it cost? <\/span><\/a><\/h4><\/div>
\n

We will be happy to help you organize a transfer.
\nYou can choose between the following vehicles:<\/p>\n

One car EUR 49.00 for a maximum of 4 people<\/p>\n

One bus EUR 80.00 for a maximum of 7 people<\/p>\n

Prices are per vehicle.<\/p>\n

To make a booking, please let us know by phone or e-mail.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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In the Hotel<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Is it possible to use WIFI in the room?<\/span><\/a><\/h4><\/div>
\n

WIFI is usable for free in the whole hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I exchange money?<\/span><\/a><\/h4><\/div>
\n

You can do an exchange at the front desk or at the next exchange store.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I change or cancel my booking any time?<\/span><\/a><\/h4><\/div>
If you wish to change or cancel your booking, this must be done within the specified cancellation period. The cancellation conditions can be found on your booking confirmation.
\nYou are welcome to contact our reservations department for cancellation and change requests. <\/p>\n

If you fail to cancel your reservation within the required time frame, the hotel will charge you for the first night.
\nPlease note that our hotel offers different rates and therefore different cancellation conditions.<\/p>\n

\u201cno-show\u201d fees will be charged to the credit card you provided for guarantee.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it allowed to smoke in the hotel area? Are there smoking rooms? <\/span><\/a><\/h4><\/div>
Smoking is prohibited in the entire hotel! Smoking rooms are not available.
\nSmoking is also prohibited on the balconies connected to the rooms. <\/p>\n

Next to the front desk on the ground floor we have a small garden where smoking is allowed.<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I have dinner at the Hotel?<\/span><\/a><\/h4><\/div>
In our hotel bar you have the possibility to get smaller snacks until 12p.m.<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there handicapped rooms available at the hotel?<\/span><\/a><\/h4><\/div>
\n

Please contact the hotel directly in order to be able to meet your needs.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a babysitter service in the hotel?<\/span><\/a><\/h4><\/div>
No, we don\u2019t offer a babysitter service, but we can kindly help with the organization.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the tap water drinkable?<\/span><\/a><\/h4><\/div>
Yes, the Viennese tap water comes directly from the mountains Schneeberg, Rax, Schneealpe and Hochschwab areas via two high spring pipes and supplies 400.000 m\u00b3 of fresh spring water daily.<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is the reception working?<\/span><\/a><\/h4><\/div>
Our front desk is working 24 hours.<\/div><\/div><\/div>

<\/i><\/i><\/span>Are dogs allowed?<\/span><\/a><\/h4><\/div>
\n

Yes, dogs are welcome.
\nThe surcharge is EUR 15,- per dog and night<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do the hotel offer concierge service?<\/span><\/a><\/h4><\/div>
At the hotel you have the possibility to buy tickets for several sighteeing tours and concerts.<\/div><\/div><\/div><\/div><\/div>
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Near the Hotel<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Is there a supermarket\/a pharmacy in the neighborhood?<\/span><\/a><\/h4><\/div>
Next to the hotel threre are 3 supermarkets. (Billa, Hofer, Spar) <\/p>\n

The B\u00e4renapotheke is located at Taborstra\u00dfe 26 and is therefore a 3-minute walk from the hotel.
\nYou can enquire about opening hours at reception.<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the next ATM?<\/span><\/a><\/h4><\/div>
\n

On Taborstra\u00dfe 26, next to Erste Bank.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Fitness<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Is there free access for sauna and gym?<\/span><\/a><\/h4><\/div>
\n

Our guests have free access to sauna and gym.
\nFor information about opening times and use please ask the front desk.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Culinary<\/h2><\/div><\/div><\/div>
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<\/i><\/i><\/span>Are there lactose- and gluten-free products at the breakfast buffet?<\/span><\/a><\/h4><\/div>
\n

Yes, you will also find lactose-free products at our breakfast buffet.
\nGluten-free pastries are available on request.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I have dinner at the Hotel?<\/span><\/a><\/h4><\/div>
\n

In our hotel bar you have the possibility to get smaller snacks until 12p.m.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the tap water drinkable?<\/span><\/a><\/h4><\/div>
\n

Yes, the Viennese tap water comes directly from the mountains Schneeberg, Rax, Schneealpe and Hochschwab areas via two high spring pipes and supplies 400.000 m\u00b3 of fresh spring water daily.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to join the breakfast buffet as an external guest?<\/span><\/a><\/h4><\/div>
Yes! We kindly offer breakfast also for our external guests.<\/div><\/div><\/div>

<\/i><\/i><\/span>How much is the breakfast?<\/span><\/a><\/h4><\/div>
\n

Our rich breakfast buffet costs \u20ac 26 for adults and \u20ac 13 for children up to 11 years per person and day.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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