{"id":39250,"date":"2025-03-27T13:40:27","date_gmt":"2025-03-27T13:40:27","guid":{"rendered":"https:\/\/imlauer.com\/hotel-pitter-salzburg\/good-to-know\/"},"modified":"2026-04-20T12:18:34","modified_gmt":"2026-04-20T12:18:34","slug":"good-to-know","status":"publish","type":"page","link":"https:\/\/imlauer.com\/hotel-pitter-salzburg\/good-to-know\/?lang=en","title":{"rendered":"Important to know"},"content":{"rendered":"

<\/span><\/div><\/div><\/div>

FAQ<\/h1>\n<\/div>
<\/div><\/div>

Do you have any questions about your stay in Salzburg? Simply browse through our \u201cImportant to know\u201d section. In this FAQ catalog you will find the most important key data about the IMLAUER Hotel Pitter. If you cannot find what you are looking for, please do not hesitate to contact us. <\/p>\n

We will also be happy to answer your inquiry by email at pitter@imlauer.com<\/a>
\nor by telephone on +43 (0) 662 88 97 8<\/a><\/p>\n

\n

We are happy to be of assistance at any time.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

SELECTION OF TOPICS<\/span><\/h2>\n<\/div>
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Arrival<\/h2><\/a><\/div><\/div><\/div>
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Departure<\/h2><\/a><\/div><\/div><\/div>
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In the Hotel<\/h2><\/a><\/div><\/div><\/div>
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Next to the Hotel<\/h2><\/a><\/div><\/div><\/div>
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Fitness<\/h2><\/a><\/div><\/div><\/div>
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Culinary<\/h2><\/a><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
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Arrival<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Is it possible to store the suitcases with you?<\/span><\/a><\/h4><\/div>
\n
\n

We will be happy to store your suitcases for you on the day of arrival and departure. Our porters are always at your disposal. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need a credit card for booking? What are my credit card details needed for? Are they protected? <\/span><\/a><\/h4><\/div>
\n
\n

Yes, we need the credit card details as a guarantee or to prepay the booking for non-refundable promotional rates.<\/p>\n

If a credit card is on file, we guarantee to hold your booking until your arrival.<\/p>\n

At check-in you can then decide whether you want to pay for your booking in cash or by credit card, if it has not already been paid for in advance.<\/p>\n

If you do not want to send your credit card information over the internet you can also send it to us by fax or telephone.<\/p>\n

Our hotel is PCI verified and thus ensures the protection of your data.<\/p>\n

Further information at: https:\/\/imlauer.com\/datenschutz\/<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I book a guaranteed room without credit card details?<\/span><\/a><\/h4><\/div>
\n
\n

If you do not have a credit card, you can also pay in advance.<\/p>\n

For further information, please contact us by telephone or e-mail(reservierung.pitter@imlauer.com<\/a>).<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is a credit card authorization?<\/span><\/a><\/h4><\/div>
\n
\n

With a pre-authorization, an amount is reserved on your credit card by the card-issuing bank. This means that your credit card is not effectively charged. <\/p>\n

However, you cannot dispose of the reserved amount for a certain period of time.<\/p>\n

This procedure serves as payment security for the hotel.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do I need an ID card on arrival?<\/span><\/a><\/h4><\/div>
\n
\n

In Austria, identification is mandatory.<\/p>\n

EU citizens require a valid identity card or passport<\/p>\n

A passport is required for NON-EU citizens<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the easiest and quickest way to get from the airport to the hotel?<\/span><\/a><\/h4><\/div>
\n
\n

We recommend that you take a cab. Cabs are always available at the airport and cost an average of Euro 16.00 per route and vehicle. The journey takes 15-25 minutes depending on traffic conditions. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are pets allowed in the hotel?<\/span><\/a><\/h4><\/div>
\n
\n

Small dogs are allowed, one dog per room. Other pets must unfortunately stay at home. The cost is \u20ac 25.00 per night. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a private transfer from the train station\/airport to the hotel and back?<\/span><\/a><\/h4><\/div>
\n
\n

We will be happy to organize a private transfer for you at \u20ac 60.00 each way.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
\"\"<\/div>

Departure<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Do I have to book a cab in advance on the day of departure?<\/span><\/a><\/h4><\/div>
\n
\n

We can either organize your cab directly at check-out or book it in advance on request.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long can I use the room on the day of departure?<\/span><\/a><\/h4><\/div>
\n
\n

On the day of departure you can use your room until 11:00 am. After your check-out, we will be happy to store your luggage free of charge on request. <\/p>\n

You are welcome to request a late check-out at reception, subject to availability or for a fee. Our reception team is there for you 24 hours a day. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the easiest and quickest way to get from the hotel to the airport?<\/span><\/a><\/h4><\/div>
\n
\n

We recommend that you take a cab. Your cab can either be pre-booked or called directly at check-out. The average cost is \u20ac 16.00 per route. The journey takes 15-25 minutes depending on traffic conditions. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is a late departure possible?<\/span><\/a><\/h4><\/div>
\n
\n

We are happy to offer you a free late check-out until 12 noon<\/strong>, subject to availability.<\/p>\n

If you wish to use your room after 12 noon on the day of departure, charges may apply depending on the time of departure.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
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In the Hotel<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>Can you book us private transfers or round trips?<\/span><\/a><\/h4><\/div>
\n
We are happy to organize private transfers of any kind for you.<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I book city tours at the hotel?<\/span><\/a><\/h4><\/div>
\n
Yes, we are happy to organize all kinds of tours and also sell you the Salzburg Card if you would like to explore the city on your own.<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How can I make calls from room to room or out of the hotel?<\/span><\/a><\/h4><\/div>
\n
If you wish to call another room, please dial only the room number. For an external number, please pre-dial a \u201czero\u201d. <\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is room service available and what is offered?<\/span><\/a><\/h4><\/div>
\n
We serve breakfast and other food and drinks in your room from 07:00 to 22:00. The room service charge is \u20ac 4.50 <\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there handicapped rooms available at the hotel?<\/span><\/a><\/h4><\/div>
\n
Yes! Please contact us directly so that we can respond to your needs in detail(reservierung.pitter@imlauer.com<\/a>) <\/div>\n
\n

All public areas are barrier-free. Our barrier-free entrance is located on the corner of Rainerstra\u00dfe and Auerspergstra\u00dfe. <\/p>\n

You will find disabled toilets on the ground floor, in the IMLAUER Sky Bar & Restaurant and in the PitterKeller restaurant.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is smoking allowed in the room?<\/span><\/a><\/h4><\/div>
\n
Our hotel is a non-smoking hotel. You are welcome to smoke on the terrace of the IMLAUER Sky Bar or in the smoking area in front of the entrance. <\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the tap water drinkable?<\/span><\/a><\/h4><\/div>
\n
Yes, it has drinking water quality. The drinking water in the city of Salzburg is of a particularly high quality and comes from the groundwater works in Glanegg, St. Leonhard and Taugl <\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do the hotel offer concierge service?<\/span><\/a><\/h4><\/div>
\n
Various tickets for sightseeing tours or concerts can be purchased from our reception team.<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long is the reception working?<\/span><\/a><\/h4><\/div>
\n
\n

Our reception team is there for you 24 hours a day.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to have an extra bed placed in the double room?<\/span><\/a><\/h4><\/div>
\n
\n

Our classic double rooms offer space for a maximum of 1 baby crib (suitable for children up to 2 years).<\/p>\n

Baby cribs are free of charge and available on request and subject to availability.<\/p>\n

A separate sofa bed is required for children over the age of 2. This is possible in our superior or family rooms or panorama suites. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>When is the best time to have breakfast?<\/span><\/a><\/h4><\/div>
\n
\n

Especially at weekends, most guests want to have breakfast between 9 and 10 am. We therefore recommend using the time before or after. Alternatively, you can choose between various \u00e0 la carte breakfast options in our IMLAUER Sky Bar from 9:00 am to 2:00 pm, also suitable for late risers. It is advisable to make a reservation at reception the evening before. If you book the buffet breakfast on site, it also costs \u20ac 37.00. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there WLAN in the house?<\/span><\/a><\/h4><\/div>
\n
\n

Free WiFi is available to our guests throughout the hotel and in all rooms. For WiFi during meetings & conferences, please contact our banquet sales team at event@imlauer.com<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I park?<\/span><\/a><\/h4><\/div>
\n
\n

Our parking garage is located one block away from the hotel. Please drive to the hotel first and we will explain the shortest route to get there. The costs are Euro 25,- per night or Euro 31,- including valet parking. <\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can you charge an electric vehicle?<\/span><\/a><\/h4><\/div>
\n
\n

We offer 5 e-charging stations where you can charge for \u20ac0.45\/kWh.<\/strong> It is not possible to reserve a charging station.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the breakfast?<\/span><\/a><\/h4><\/div>
\n
\n

The IMLAUER Sky Restaurant on the 6th floor offers a rich breakfast buffet from 6:30 am to 10:30 am.<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the station?<\/span><\/a><\/h4><\/div>
\n
\n

10 minutes\u2019 walk along Rainerstra\u00dfe<\/p>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a private transfer from the train station\/airport to the hotel and back?<\/span><\/a><\/h4><\/div>
\n
\n

Yes, there is and it costs \u20ac 60 per route<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
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Near the Hotel<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>How long does it take to walk to the old town?<\/span><\/a><\/h4><\/div>
\n
Our hotel is located on the right-hand side of the old town. The old town (including Mozart\u2019s birthplace) can be reached on foot through the Mirabell Gardens in 15 minutes. <\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the nearest pharmacy?<\/span><\/a><\/h4><\/div>
\n
The nearest pharmacy (\u201cElisabeth-Apotheke\u201d) is located approx. 300 meters from the hotel, in the direction of the main train station, on the left-hand side.<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I exchange money?<\/span><\/a><\/h4><\/div>
\n
Opposite the hotel are two banks, the Sparkasse and BAWAG<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the nearest ATM?<\/span><\/a><\/h4><\/div>
\n
Bawag opposite the hotel<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the nearest supermarket?<\/span><\/a><\/h4><\/div>
\n
Spar supermarket in the main station, Billa in the Kiesel Center or Shell gas station in front of the main station<\/div>\n<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>
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Fitness<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>What equipment do you offer in the fitness area and when can the sauna be used?<\/span><\/a><\/h4><\/div>
\n
\n

Our fitness area is equipped with state-of-the-art cardio and strength equipment, dumbbells and fascia rollers. The sauna can currently only be used by prior arrangement at reception. Our free fitness & sauna area is exclusively for the use of our hotel guests. <\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div>
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Culinary<\/h2><\/div><\/div><\/div>
<\/div><\/div>

<\/i><\/i><\/span>How long is the restaurant's kitchen open?<\/span><\/a><\/h4><\/div>
\n
\n

There are two restaurants in our hotel:<\/p>\n

IMLAUER Sky Restaurant:<\/strong> hot cuisine from 11:30 – 22:00<\/p>\n

IMLAUER Sky Bar:<\/strong> open from 09:00 – 00:30<\/p>\n

Restaurant Pitterkeller:
\n<\/strong>Tuesday to Friday from 11:30 – 14:00, and hot cuisine from 17:30 – 21:30
\nSaturday from 17:00 – 21:30 hot cuisine<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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