Has a so-called pre-authorization (reservation) been placed on your credit card? To avoid potential missunderstandings, please note the following points.
A pre-authorization is when an amount is reserved on your credit card by the card-issuing bank.
This means that your credit card has not actually been charged! However, the reserved amount will not be available to you for a certain period of time. This procedure serves to guarantee a merchant or hotel, for example, that sufficient credit is available for payment.
Yes, we need the credit card information as a guarantee or to pay for the booking for promotional rates.
If a credit card is deposited, we guarantee to hold your booking until your arrival. When you check in, you can decide wheter you want to pay for your booking in cash or by credit card, unless it has already been paid for in advance.
If you do not want to send your credit card information over the internet you can also send it to us by fax or telephone.
Our hotel is PCI verified and thus ensures the protection of your data.
If you want to change or cancel your booking, you have to do that within the specified cancellation period. In your booking confirmation you will find all the information regarding our cancellation policy.
You are welcome to contact our reservation department for canellation or change requests.
If you fail to cancel your reservation within the required time, the hotel will charge you for the first night.
Please note that our hotel offers different rates and therefore different cancellation conditions.
“no-show” fees will be charged to the credit card you provided for guarantee.