FAQ
Do you have any questions about your stay in Salzburg? Simply browse through our “Important to know” section. In this FAQ catalog you will find the most important key data about the IMLAUER Hotel Pitter. If you cannot find what you are looking for, please do not hesitate to contact us.
We are happy to answer your request via email at hotel@imlauer.com or via telephone on
+43 (0) 662 88 99 20
We are always happy to be helpful.
SELECTION OF TOPICS
Arrival
We offer you 3 e-charging stations, where you may charge your car for 0.45 €/kWh. A reservation of an e-charging station is not possible.
We have parking spaces directly behind our hotel in the Humboldtstraße. The price is EUR 20.00 per night.
For Austrian/ EU citizens – ID or passport is required
non EU citizens – passport is required
We are happy to assist you with organizing a transfer. Please ask our reception team.
Our reception team is happy assist you 24 hours.
The nearest bus stop is “Kiesel” (lines 1,3,5,6,25). The airport bus (line 2) also stops here.
Yes, we offer a locked luggage depot.
Yes, this is free of charge for hotel guests
Check-In from 3:00 pm on | Check-Out by 11:00 am
No, it is not possible and due to availability.
EUR 20.00 per night (day of arrival and departure is included)
Departure
Yes, we offer a locked luggage depot.
The room can be kept until 11:00am on the day of departure. A late departure is possible upon availability and at an extra cost.
Check-In from 3:00 pm on | Check-Out by 11:00 am
In the Hotel
Yes, every room is equipped with a minibar on an additional cost.
Our team in the hotel’s own IMLAUER brewery restaurant looks forward to spoiling you with culinary delights from 11:00 to 23:00. Enjoy beer culture and home-style cooking at the highest level.
Breakfast costs € 25.00 per adult per day and € 12.50 for children up to 12 years per day; children up to 6 years have breakfast free of charge.
Our restaurant and all rooms have air conditioning.
Yes, you can get your desired bed linen on request
No, we would be more than glad to reserve two rooms next to each other on request.
Dogs are allowed in our hotel. All other pets have to stay at home. Per night and per dog we charge € 25,-. This includes a blanket and a bowl for your dog for the duration of your stay.
We are a children-friendly Hotel.
We offer a free selection of Austrian newspapers in our restaurant. International press can be bought nearby.
We are a smoke-free hotel. Smoking is not allowed in our hotel.
Wi-Fi is available throughout the hotel and in every room. It is complimentary.
Our reception team is happy assist you 24 hours.
We accept cash, debit card, Visa Card, Mastercard, American Express, Diners Club and JCB.
Do I need a credit card for booking? What are my credit card details needed for? Are they protected?
Yes, we need the credit card details as a guarantee or to pay for the booking on promotional rates. If a credit card is deposited we guarantee to hold your reservation until your arrival.
At check-in you can then decide if you want to pay for your reservation in cash or by credit card, if it has not already been paid in advance.
If you do not want to send your credit card information through the Internet, you can fax them.
Our hotel is PCI verified and thus ensures the protection of your data.
Further information at: https://imlauer.com/datenschutz/
If you do not have a credit card, you can pay by prepayment. For more information, please call or e-mail the hotel.
Has a so-called pre-authorization (reservation) been placed on your credit card? To avoid potential missunderstandings, please note the following points.
A pre-authorization is when an amount is reserved on your credit card by the card-issuing bank.
This means that your credit card has not actually been charged! However, the reserved amount will not be available to you for a certain period of time. This procedure serves to guarantee a merchant or hotel, for example, that sufficient credit is available for payment.
No, a credit card is enough to secure.
If you wish to change or cancel your reservation, this must be done within the stated cancellation period. The cancellation policy can be found on the booking confirmation. Please feel free to contact our reservation department for inquiries.
If you have failed to cancel your reservation in the requested time frame, the hotel will charge you the first night. Please note that our hotel offers different rates and therefore different cancellation conditions.
“no-show” fees will be charged to the credit card you provided for guarantee.
The closest bank is the Sparkasse or the Bawag (approx 3 minutes of walk)
Yes, this is free of charge for hotel guests
Yes, we do. You can purchase them at the reception desk.
Near the Hotel
The Designer Outlet Salzburg is located directly on the A1 motorway and can be reached in 15-20 minutes by car.
The EUROPARK is located directly on the outskirts of Salzburg and is easily accessible by all means of transport. From our hotel you drive about 20 minutes, or by bus about 25-30 minutes.
It is 20 minutes from the hotel. You can go there by bus line number 1. The nearest stop is 200m from the hotel.
It is 200 meters away from our hotel.
The old town of Salzburg can be reached within a 10-15 minute walk through the Mirabell Garden.
In the vicinity there are two supermarkets. The pharmacy is located in Elisabethstraße and is just a two minute walk from the hotel. Opening hours can be requested at the reception.
It is about 500m from the hotel.
You can reach Salzburg Airport in approx. 25 minutes (15 stops) with the trolleybus line 2 from the nearby stop “Kiesel”.
A taxi ride from the hotel to the airport costs around € 15.00 and takes 15-20 minutes, depending on traffic.
Culinary
On request, we are happy to offer lactose- and gluten-free products.
Our team at the hotel’s on-site brewery restaurant, IMLAUER, looks forward to pampering you from 11:00 a.m. to 11:00 p.m. (kitchen open until 9:00 p.m.). Enjoy beer culture and home-style cooking at the highest level.
Yes, it is possible for out-of-home guests to enjoy our breakfast under the conditions listed below. Please make a reservation in advance.
It is served daily from 6:30 till 10:00am.
We could recommend our Braurestaurant with beer garden (depends on the weather), Sky Bar & Restaurant, Pitterkeller
In the IMLAUER brewery restaurant you can enjoy beer culture and home-style cooking at the highest level.
At the IMLAUER Sky Bar & Restaurant you can enjoy culinary delights with an incomparable view of Salzburg’s old town and the mountains.
In the PitterKeller restaurant we serve you traditional delicacies from the region in rustic comfort.
Breakfast costs € 25.00 per adult per day and € 12.50 for children up to 12 years per day; children up to 6 years have breakfast free of charge.